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Privacy Policy

Privacy Policy

Retano Solutios Ltd, the legal entity under private law with its headquarters at Haifa, registered under number 515313526, hereinafter referred to as “Retano”, cares about the privacy of its customers, employees, partners and others.

Our Privacy Policy, hereinafter referred to as the “Policy”, strives to comply with all the principles set out in the General Data Protection Regulation (GDPR) of the European Union in order to protect the fundamental rights to liberty and privacy, as well as the freedom to develop the personality of individuals. Therefore, the main purpose of this Policy is to simply, transparently, and objectively regulate the processing mechanisms of all data and information received by Retano.
We offer a wide range of products, including our cloud solutions, servers, mobile apps, data center products.
In this Policy, we refer to all of these products, including our other services, websites, mobile applications, as the “Services”.
This Policy applies to all pages of the Retano website, to all information we collect about you when you use our products or services, or otherwise interact with us (unless another Policy is displayed), such as when you: visit our website , or any of our other websites that link to this Policy; download and use our mobile app or any of our other apps that link to this Policy; use your personal account, or any other account that refers to this Policy. It also applies to all data and information obtained through correspondence (physical or electronic), phone calls, instant messaging applications.

This Policy also sets out the rules for the use of information about you, including how you can object to certain uses of information about you and how you can access, update, delete certain information about you.
By using the Services, you unconditionally agree to this Policy and the terms and conditions for the processing of your personal information and personal data specified therein. By using the Services (website), you confirm that you are familiar with all the clauses of this Policy and accept them without exceptions and reservations. If you do not agree to these terms, you must refrain from using the Services (visiting the site), do not access or use our Services, and do not interact with any other aspect of our business.

    We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in receiving information about us or our Services, when you engage in activities related to the Services, or otherwise when you contact us:
    • We collect information about you when you register an account, create or change your profile, personal account
    • We collect information about you when you contact customer service
    • we collect information about you when you use our Services, including browsing our websites and performing certain activities within the Services
    • We collect information about cookies and other tracking technologies to provide functionality and recognize you across services and devices.
    • we receive information about you from Retano affiliates in accordance with their terms and policies.
    The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.
    The personal information we collect may include the following:
    • full name
    • Date of birth
    • Phone Numbers
    • Email Addresses
    • profession
    • employer
    • Address of work and place of residence
    • Usernames
    • Passwords
    • Contact Preferences
    • Contact or Authentication Details
    • Postal Addresses

If you use our apps, we may also collect the following information if you choose to grant us access or permission:
• Geolocation information. We may request access or permission to track location information from your mobile device, either permanently or during your use of our mobile application(s) to provide certain location-based services. If you want to change our access or permissions, you can do so in your device’s settings
• Pop-up notification. We may request to send you push notifications about your account or certain app features. If you wish to opt out of receiving such communications, you can disable them in your device’s settings.
This information is primarily necessary to ensure the security of our applications, for troubleshooting, and for our internal analytics and reporting.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (e.g., your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language settings, referring URLs, device name, country, location, information about how and when you use our Services, internet protocol (with date, time, and source), click information, pages visited, the following pages visited after leaving the page, owned by Retano, and other technical information. This information is primarily necessary to ensure the security and operation of our Services, as well as for our internal analytics and reporting. Like many companies, we also collect information through the use of cookies and similar technologies, pixel tags, beacons, and local shared objects, which are used for the purpose of improving the browsing experience in accordance with the habits and preferences of the owner.

The information we automatically collect includes:
• Log and usage data. Log and Usage Data is service-related information, diagnostics, usage, and performance that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Services (e.g., date/time stamps related to your usage, pages and files viewed), searches and other actions you perform, such as what features you use), device event information (e.g., system activity, error reports (sometimes referred to as “crash dumps”), and hardware settings).
• Location Data. We collect location data, such as information about the location of your device, which may or may not be accurate. The amount of information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can prevent us from collecting this information, either by denying access to the information or by disabling the “Location” setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
You can use your Internet browser settings to disable the automatic collection of information by certain technologies, such as cookies and caches, and on our website, especially with respect to cookies. However, the user should be aware that if these technologies are disabled, some functions offered by the website that depend on the processing of specified data may not function correctly.

Our Services are not intended for persons under the age of eighteen (18). Therefore, Retano does not knowingly collect personal data from children and adolescents. We do not knowingly solicit or share data from children under the age of eighteen (18). By using the Services, you represent that you are at least eighteen (18) years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we find out that personal information has been collected from users under the age of 18, we will deactivate the account and take reasonable steps to promptly delete such data from our records. If you become aware of any information, we may have collected from children under the age of 18, please contact us at
RETANO DOES NOT PROCESS SENSITIVE PERSONAL DATA, t.i., personal data about racial or ethnic origin, religious beliefs, political opinions, membership of a trade union or religious, philosophical, or political organization, data about health or sex life, genetic or biometric data if associated with a natural person.


We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
• To facilitate account creation and authentication, as well as other management of user accounts.
• To provide and facilitate the provision of the Services to the user.
• To respond to user inquiries and provide customer support.
• To send you administrative information about our products and Services, changes to our terms and policies, and other similar information
• To enable communication between users.
• To request feedback and contact you about your use of our Services
• To send you marketing and promotional communications. You can unsubscribe from our marketing communications at any time.
• To protect our Services, ensure the security of our Services, including monitoring and preventing fraud.
• To preserve or protect a person’s vital interests.
• To manage, administer, provide, expand and improve the Services for the user, to adapt them to their preferences and tastes, and to create new services and products to be offered to users.
• To comply with a legal or regulatory obligation, legislation, request of a public authority, court order
• To exercise rights in judicial, administrative or arbitration proceedings

    If you are an individual in the European Economic Area (EEA), we only collect and process information about you where we have a legal basis to do so under applicable EU law. The legal bases depend on the Services you use and how you use them. The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases we rely on to process your personal information. Therefore, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can revoke your consent at any time.
• Performance of the contract. We may process your personal information when we believe it is necessary to perform our contractual obligations to you, including providing our Services or at your request to enter into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to pursue our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described:
o Sending the user information about special offers and discounts on our products and Services
o Diagnosing problems and/or preventing fraudulent activity
o Understand how our users use our products and services so that we can improve the user experience.
• Legal Obligations. We may process your information if we believe it is necessary to comply with our legal obligations, such as to cooperate with a law enforcement or regulatory authority, to exercise or defend our legal rights, or to disclose your information as evidence in legal proceedings in which we are involved.
• Vital interests. We may process your information when we believe it is necessary to protect your vital interests or those of a third party, such as in situations involving potential threats to the safety of any person.


The information collected may be shared by Retano:
• with partner companies or offices located in the national or foreign territory, when it is necessary for the proper provision of services within the framework of their activities;
• with companies that provide the technological, financial, operational infrastructure necessary for Retano’s operations, such as financial institutions, intermediaries, payment service providers and information storage and processing service providers;
• to protect the interests of Retano and its customers, employees and partners in any legal or administrative proceedings;
• by a court decision or at the request of the administrative authorities having the legal competence to request it
• in the case of transactions and corporate changes related to Retano, in which case the transfer of information will be necessary to ensure continuity of services.

    A cookie is a small, simple file that is sent along with the pages of a website and stored by your browser on the hard drive of your computer or other device. The information stored in it may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
    We use cookies, web beacons and other technologies to improve and customize our products and services; so that you can access and use the Services without re-entering your username or password; to understand the use of our Services and the interests of our customers; to determine whether an email has been opened and acted upon; and provide you with advertising tailored to your interests.
    How we use them
    • Where strictly necessary. These cookies and other technologies are necessary to enable the Services to provide the functionality you have requested, such as remembering that you are logged in.
    • For functionality. These cookies and similar technologies remember choices you have made, such as language or search parameters. We use these cookies to provide you with more appropriate choices and to make your use of the Services more personalized.
    • For performance and analytics. These cookies and similar technologies collect information about how users interact with the Services and allow us to improve the Services.
    • Targeting cookies or advertising cookies. These cookies collect information about your browsing habits to make ads relevant to you and your interests.
    Technical or functional cookies
    Some cookies ensure that certain parts of the Services work properly and that user preferences are stored. By placing functional cookies, we make it easier for you to visit our website and use the Services. This way, you don’t have to re-enter the same information when using the Services.
    Statistical cookies
    Retano uses statistics cookies to optimize the performance of the website and services. With the help of these statistical cookies, Retano gains an understanding of the use of the Services. Retano asks for your permission to place statistics cookies.
    Advertising Cookies
    Retano uses advertising cookies, which allows Retano to get an idea of the results of its activities. This is based on the profile that Retano creates based on your behavior when using the Services. With these cookies, you are associated with a unique identifier, but these cookies will not profile your behavior and interests to serve personalized ads.
    Marketing/Tracking Cookies
    Marketing/tracking cookies are cookies or any other form of local storage used to create user profiles to display advertisements or track a user for similar marketing purposes. Because these cookies are marked as tracking cookies, we ask for your permission to place them.

When you visit the Retano website for the first time, we show you a pop-up window explaining cookies. Once you click “Accept, Agree”, you agree that we will use all cookies and plugins as described in the pop-up window and in this Cookie Policy.
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be placed. Another option is to change your internet browser settings so that you receive a message each time a cookie is placed. You can withdraw your consent to the use of cookies at any time, but we remind you that if the user does not accept or disables some cookies, our Services may no longer work properly.
If you delete cookies in your browser, they will be placed again after your consent when you visit our Services again.

    We collect information and may transfer, process, and store your information outside of your country of residence, wherever we or our third-party service providers operate to provide the Services to you. Whenever we share your information, we take steps to protect it.
    European Commission Standard Contractual Clauses:
    When we transfer customer information in the European Economic Area, the United Kingdom, or Switzerland, we use European Commission-approved standard contractual clauses for data protection, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to protect the transfer. When we transfer information about you within and between Retano’s corporate affiliates, we use standard contractual protection clauses data that has been approved by the European Commission to protect the transfer of information we collect from the European Economic Area, the United Kingdom (“UK”) and Switzerland.
    These clauses require all recipients to protect all personal information they process, originating from the EEA or the UK, in accordance with European data protection laws and regulations. We have implemented similar appropriate security measures with our third-party service providers and partners.
    By accepting this Privacy and Data Processing Policy, the Owner agrees that personal data may be transferred to subcontracted companies or affiliates headquartered in a foreign territory, as well as to international organizations and other states, and declares that he is aware of all the guarantees applicable to the processing of data abroad provided for in this Policy, as well as in current and applicable legislation.
    We will only retain your personal information for as long as necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or other legal requirements). Nothing in this Policy requires us to retain your personal information for longer than twelve (12) months after the termination of the user account. When we do not have an ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until it can be deleted.
    At the request of the owner, Retano will delete the personal data, except in cases where it is legally permitted or mandatory to retain certain personal data, including the following situations:
    • if Retano is obliged to retain personal data in order to comply with legal, tax, employment and accounting obligations. Retano will store the necessary personal data for the period provided for by applicable law;
    • when it is necessary to pursue legitimate business interests, such as preventing fraud or ensuring the security of users of the services, to establish, exercise or defend legal rights.
    The procedure and method of destruction and exclusion are as follows:
    • Procedure: Personal data is destroyed or deleted in accordance with our company’s internal policies and other applicable laws.
    • Method: Personal data in paper format will be securely destroyed, e.g. with paper shredders. Personal data stored in electronic format will be destroyed using technical methods in which the records cannot be recovered.
    We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process.
    Retano adopts security, technical and administrative measures capable of protecting personal data against unauthorized access, as well as against accidental or unlawful destruction, loss, alteration, transfer or any form of improper or unlawful handling:
    • Administrative Measures for the Protection of Personal Data: Only a limited number of authorized employees have access to personal data in accordance with internal access rules. Access is granted based on role permission only for allowed business roles.
    • Technical measures for the protection of personal data: personal data is encrypted in transit. We use firewalls and intrusion detection systems to prevent unauthorized access to personal data. Some user data may be hashed or encrypted depending on its privacy or processing.
    • Important security measures: Data is protected and stored in closed data centers. Hard drives and any other physical storage media are physically destroyed when replaced, and we have built-in procedures to provide access to limited server rooms and physical assets.
    Those who come into contact with the information observe absolute secrecy. Breach of secrecy entails civil liability, and the guilty person will be held liable under Brazilian law
    Retano makes every effort to maintain the confidentiality of Users’ data. However, no website is completely secure, and Retano cannot fully guarantee that all information that is transferred to the site is not subject to unauthorized access through methods designed to unlawfully obtain information. For this reason, we encourage users to take appropriate measures to protect themselves, such as keeping all usernames and passwords confidential.
    In some regions (e.g. the EEA and the UK), you have certain rights under applicable data protection laws. These may include the right to (i) request access to and obtain a copy of your personal information, (ii) request correction or deletion; (iii) restrict the processing of your personal information; and (iv) if applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.
    You can exercise your rights directly on our website and app, for example by editing your registration information directly in your user profile. You can also send a request to Retano, contact us by email. Retano will make every effort to fulfill such requests as quickly as possible. If you are located in the EEA or the UK and believe that we are unlawfully processing your personal information, you also have the right to lodge a complaint with your member state’s data protection authority or the UK data protection authority. If you are located in Switzerland, you can contact the Federal Commissioner for Data Protection and Information. Access to your personal data (or the exercise of any other rights described in this Statement) is free of charge.
    If the owner requests the deletion of certain data or withdraws consent, access to the services provided by Retano may be difficult or impracticable. The User acknowledges that the exclusion of important information for the management of his account will mean the termination of his registration with the subsequent cancellation of the services provided.
    Withdrawal of your consent: Where we rely on your consent to process your personal information, which may be explicit and/or implied consent depending on applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us or updating your settings. Please note, however, that this will not affect the lawfulness of the processing prior to its withdrawal.
    Opting Out of Marketing and Promotional Communications: You may unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails we send, replying “STOP” or “UNSUBSCRIBE” to SMS messages we send, or by contacting us. After that, you will be removed from the marketing lists. However, we may still contact you, for example, to send you service-related communications that are necessary to administer and use your account, to respond to service requests, or for other non-marketing purposes.
    Account Information. If at any time you wish to review or change your account information or terminate your account, you may:
    Log in to your account settings and update your user account. Please contact us using the contact information provided.
    Upon your request to delete your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
    Cookies and Similar Technologies. Most web browsers are set to accept cookies by default. You can set your browser to delete cookies and reject cookies. If you choose to delete cookies or reject cookies, this may affect certain features or services of our services. You can also opt out of interest-based advertising from advertisers on our services. If you have questions or comments about your privacy rights, you can write to us.

Other Important Privacy Information
Many of our products are designed for use by organizations. If the Services are provided to you through an organization (e.g., your employer), that organization is the Service Administrator and is responsible for the accounts and/or sites of the Services that it controls. In this case, please contact the Administrator with questions about data privacy, as your use of the Services is governed by the policies of that organization. We are not responsible for the privacy or security practices of the Administrator’s organization, which may differ from this Policy.
Administrators can:
• Require you to reset your account password.
• restrict, suspend or terminate your access to the Services;
• access to and about your account information;
• access or store information stored as part of your account;
• Install or uninstall third-party apps or other integrations
In some cases, Administrators may also:
• restrict, suspend or terminate access to your account;
• change the email address associated with your account;
• change your information, including your profile information;
• limit your ability to edit, restrict, change or delete information
Even if the Services are not currently administered for you by the organization, if you use the email address provided by the organization (e.g., your work email address) to access the Services, the owner of the domain associated with your email address (e.g., your employer) may later establish administrative control over your account and use of the services. You will be notified if this happens. If you do not want the Administrator to be able to establish control over your account or use of the Services, you should use your personal email address to register for or access the Services. If an administrator has not yet set up control over your account or access to the Services, you can update the email address associated with your account in the account settings in your profile. Once the Administrator has established control over your account or use of the Services, you will no longer be able to change the email address associated with your account without the Administrator’s approval. For more information, contact your organization or review the Administrator’s organizational policies.

    Most web browsers, as well as some mobile operating systems and mobile applications, include a “Do Not Track” (“DNT”) feature or setting that you can activate to signal that you prefer privacy so that data about your online activities is not tracked or collected. At this stage, there is no single technology standard for the recognition and implementation of DNT signals. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your decision not to be tracked online. If an online tracking standard is adopted that we are required to follow in the future, we will inform you of this practice in a revised version of this Policy.
    We may update this Policy from time to time. The updated version will take effect as soon as it is available. We encourage you to review this Policy regularly to stay informed about how we are protecting your information.
    The privacy and data processing policy will be governed, interpreted, and enforced in accordance with the Israeli legal system, especially under the Personal Data Protection Law and the General Data Protection Regulation (GDPR) of the European Union.
    In exceptional cases, more restrictive changes may be made to comply with the law, international relations related to data protection, especially when Retano carries out activities or legal business with partner companies or offices or affiliates located in a foreign territory or with other states or international organizations for as long as it is necessary for the provision of services
    You can exercise your rights directly on our website and app, for example by editing your registration information directly in your user profile.
    If you have any other questions about our disclaimers, data protection and how we use your data, you can also contact our privacy officers at any time by email:
    These communication channels are intended to: 1) resolve any doubts about this Policy; 2) filing a complaint about a possible violation of the rules on the protection of personal data, 3) requests related to the exercise of the rights established by the General Data Protection Act.
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