Retano CRM & Loyalty Loyalty and retention management for retail chains
Customer Engagement Management Powered by Big Data Analytics & AI technologies
Ask AI about Retano CRM & Loyalty
Retano CRM & Loyalty is a marketing tool designed to help retailers to find an effective personalized way to communicate with customers.
To ensure customer retention, effective management of customer relations is essential. The Loyalty Management System plays a pivotal role for retailers, irrespective of their industry or scale of operations.
Program mechanics
Customer channels
Retano CRM & Loyalty empowers your company to achieve the following, leading to increased sales, profitability, and key performance indicators (KPIs):
Creating compelling competitive offers
Nurturing a loyal customer base
Sustaining and growing sales volume with loyal customers
Encouraging regular customers to make larger purchases
Rewarding customers based on their level of engagement
Leveraging loyal customers to promote your products and services
Attracting new customers to expand your customer base
Generating personalized offers tailored to individual customers
Benefits
Creation of loyalty and reward programs of any complexity: promotions, discounts, bonuses, scores, and points.
Utilization of coupons, clubcard prices, and other effective methods to attract and retain customers.
Personalized offers based on advanced techniques such as automated customer segmentation, cohort analysis, customer basket analysis, RFM-analysis, and behavioral customer attributes.
A customer notification system that leverages multiple channels such as mobile apps, SMS, email, and POS terminals to engage with customers.
Seamless offline store operations while maintaining full discounting functionality.
A high-performing and stable system that ensures reliability and efficiency.
Managing Customer Loyalty
Retano CRM & Loyalty empowers retailers to efficiently manage customer relations. The system provides retailers with the capability to implement programs of any complexity and scope. With Retano, customer rewards programs can incorporate a range of features, including bonus accumulations, limited discounts, and simultaneous accumulation schemes.
Communications
With Retano CRM & Loyalty, retailers can ensure timely notifications of upcoming events to every client. The system enables seamless communication with customers through push notifications in the mobile app, SMS, targeted emails, and more. The Retano CRM & Loyalty system offers extensive options to customize offers for specific customer groups. These offers can be personalized to create a tailored experience, and their creation is a swift process as they are targeted at specific customer segments.
Big Data, AI & predictive analysis
To maintain the high quality of omnichannel retail, it is crucial for retailers to keep their client databases up to date. This requires processing large volumes of complex structured data related to clients and company operations.
Machine learning applied to customer and transaction data extends what the loyalty team can do: it turns purchase history into insights for segmentation, offers and program decisions.
By processing vast amounts of data, the system’s AI algorithms generate comprehensive customer profiles. This enables retailers to gain deep insights into customer desires and preferences, as well as forecast market trends for informed loyalty management decisions. Creating a positive interaction experience between retailers and customers enhances customer loyalty, brand recognition, and offer conversion rates.
Retano CRM & Loyalty offers various methods for client base segmentation, analysis of reward programs, and effective communication with customers. The system’s AI capabilities identify product associations, customer preferences, predict customer churn, and assist retailers in examining the customer life cycle.
The system handles and processes terabytes of customer and transaction data.
Data visualization stays fast at any data volume, with insights ready in seconds.
See Retano CRM & Loyalty in action
FAQ
How can AI-powered customer segmentation in loyalty platforms drive personalized marketing and sales growth?
AI-powered segmentation uses transaction history, customer behavior, and lifecycle indicators to group customers into dynamic segments. These segments are continuously updated and directly used in loyalty mechanics, rewards, and communications, enabling retailers to deliver relevant offers that increase response rates, repeat purchases, and category penetration.
How scalable is a customer engagement platform for expanding retail businesses?
The platform is designed for large-scale retail environments, supporting millions of customers, tens of thousands of stores, and high transaction volumes. Its architecture separates real-time transaction processing from analytical workloads, ensuring stable performance and consistent loyalty execution as networks grow.
How do loyalty systems integrate with POS and ERP to support real-time customer engagement?
Loyalty systems integrate with POS to calculate rewards and discounts in real time at checkout and with ERP to receive master data such as products, stores, and organizational structures. Integration is implemented through APIs and event-driven data exchange, ensuring consistent loyalty logic across the retail network.
Which metrics show whether customer engagement programs influence shopper behavior and sales?
Retailers track purchase frequency, average basket value, sales share of loyalty members, campaign conversion rates, and segment-level performance. These metrics allow comparison between loyal and non-loyal customers and show how specific loyalty mechanics affect sales dynamics and customer behavior.
How can retailers identify customers at risk of churn and re-engage them before they stop shopping?
The AI analytics module analyzes transaction history and customer behavior to detect early signs of churn, such as declining visit frequency, reduced basket value, and lower engagement in promotions. Customers identified as being at risk are automatically segmented and transferred to engagement programs for targeted offers and communications aimed at restoring purchasing activity.
How are rewards and discounts calculated in real time during checkout without slowing down POS operations?
During checkout, transaction data is sent from the POS to the Retano loyalty processing engine, where active reward rules, customer segments, and limitations are applied. The calculation is completed within milliseconds and the result is returned to the POS before the transaction is finalized, ensuring uninterrupted checkout operations.
Why do retailers in different regions choose Retano CRM&Loyalty for managing customer loyalty programs?
Retail chains in a number of Central Asian and European markets choose Retano CRM&Loyalty to manage customer loyalty and personalized engagement at scale. In several countries, it is regarded by retailers as one of the leading solutions in its segment, based on large-scale production use and consistent business results. This position is further reinforced by recognition at major international retail industry awards, such as the NRF Retail’s Big Show Europe Awards.
Publications
Umai Retail introduces new AI tools in Retano SCM for demand forecasting and replenishment
Umai Retail, the largest FMCG operator in Kyrgyzstan, is introducing new tools in Retano SCM: the Leonardo AI assistant, a control panel for demand forecasts, event and promotion planning, and local assortment management for stores. About Umai Retail Umai Retail is part of the Umai Group holding. It operates more than 170 stores under the… Read More »Umai Retail introduces new AI tools in Retano SCM for demand forecasting and replenishment
Category management software for retail chains: a 2026 buyer’s guide
The full process — from category role to measuring the effect of a change For a retailer with ten stores, assortment management is an analysis problem: one person looks at the numbers and decides. For a chain of 80, 200 or 500 stores it becomes an operational discipline that touches commercial strategy, supplier negotiation, replenishment… Read More »Category management software for retail chains: a 2026 buyer’s guide
Retano at NRF Retail’s Big Show Europe 2026
Retano Solutions took part in NRF Retail’s Big Show Europe, held on 15–17 September 2026 at Paris Expo Porte de Versailles, presenting its AI-driven retail platform at Stand C-070 in Hall 6. NRF Retail’s Big Show Europe is the European edition of the retail industry’s flagship event, co-organised by the National Retail Federation and Comexposium.… Read More »Retano at NRF Retail’s Big Show Europe 2026